At Plymouth Plus, we are committed to maintaining high journalistic standards. If you believe our content is inaccurate, misleading, or breaches ethical standards, you can submit a complaint.
What Can You Complain About?
You can submit complaints regarding:
- Accuracy
- Misleading information
- Breaches of journalistic ethic standards
- Privacy concerns
- Bias or imbalance
This policy applies to all content published by Plymouth Plus, including our website, social media channels, and affiliated platforms.
How to Submit a Complaint
To ensure your complaint is processed efficiently, please include:
- The specific article, video, or post in question
- A link to the content (if available)
- Your full name, contact details and address
- A clear summary of your complaint (max 500 words)
You can submit your complaint through:
Once we receive your complaint, you will receive an acknowledgment within 72 hours. Our editorial team will review the complaint and may contact you for further information if necessary.
We aim to provide a substantive response within 28 days. If further investigation is required, we will keep you informed of any delays. If we find an error or breach of standards, we will take appropriate action, which may include a correction, clarification, or removal of content.
What we do not consider
We do not process complaints that:
- Are not directly related to Plymouth Plus content
- Concern matters of personal opinion or editorial discretion
- Are repetitive, trivial, or without sufficient grounds
- Relate to advertising, technical issues, or legal disputes
Appeals
If you are dissatisfied with our response, you can request a further review by a senior editor. Appeals must be submitted within seven days of receiving our initial response.
Contact us
For general enquiries, visit our contact us page here.
Last updated: 01 February 2025